Support

Parents

Monitors

Experienced and motivated monitors work with students during activities and outings, on weekends and in the evenings. Monitors are with students around the clock to ensure that they adapt to the program and to provide support throughout their stay.

Travel escorts

Travel escorts are in place to ensure that participants travel safely. Institutions send parents and participants a form on which to indicate participants‘ travel itineraries to institutions. Information includes:

Flight number
Airline
Date and time of arrival
Location (city/town) of airport, train/bus station, etc.
Telephone number where parents can be contacted at any time
Parents’ signed authorization to airline to release information to program staff

Travel escorts meet students at the airport or at the train or bus station, and arrange arrival logistics and shuttles, if required. Escorts identify themselves to participants with official documentation. At the end of the session, escorts accompany students to their departure location and ensure that they have checked their luggage and understand the information on their boarding pass, and remain with them until they have passed through security or taken their seat in the train or bus.

Parents are provided with the telephone numbers of program staff who will be available at any time, including weekends. Participants are also given a number to call in case of emergency.

Support team

Being away from home for three weeks can sometimes be difficult for 14- or 15-year-olds. A support team is in place to ensure that the experience is positive and that students feel completely safe.

Accommodation

All students are required to stay on campus. Male and female students are assigned to different floors in the residence. Monitors are on site with participants around the clock.

Security guard

Campus security guards are assigned to residences and patrol regularly.

In emergency situations, participants can alert their monitors or the institution’s security staff. Institutions have arrangements with hospitals for cases where participants require medical care.