Technical support

Forgot username

Did you forget your username? You can search your inbox in order to retrieve an earlier e-mail from, which will contain your username. These autogenerated e-mails usually start with your username in the greetings line.

For security reasons, you cannot generate a new password without your username. If you have forgotten your username and do not have an earlier e-mail, you need to contact your provincial or territorial coordinator. Please note that duplicate applications are not permitted.

Error messages

If you get an error message such as “The e-mail address you entered already exists” or “The combination e-mail/username is not valid,” you need to contact your provincial or territorial coordinator. He or she will be able to give you your username or reset your password.

If a page is not showing up or gives you an error message, you can try this:

  • Refresh your browser.
  • Delete your browser cookies.
  • Enable pop-ups.
  • Try another browser (Mozilla Firefox, Google Chrome, Internet Explorer, etc.).
  • Try another computer (make sure you try from a laptop and/or a desktop computer, and not from a tablet or smartphone).
  • If you can’t print the PDF of your application, make sure you have Adobe Acrobat Reader installed on your computer.


We would be happy to answer your questions about Destination Clic. Tell us how to contact you and we’ll be in touch.